PROTECTION OF LEGAL SERVICE CONSUMERS IN TANZANIA: AN EXAMINATION OF THE LAW

Abstract

In protection of both consumers of goods and services, quality forms a key aspect. This paper discusses quality of legal services offered by advocates to their clients. It is revealed in this paper that save for precedents there is no legislation in Tanzania which imposes duty on advocates to offer quality legal services. It is also revealed that quality of legal services offered to clients depend on ability of the client to afford the services, ability of the client to clearly state his needs and; the ability of the advocates to make use of his skills and knowledge to offer a requisite solution to the client’s needs. It is further revealed that institutions responsible with monitoring the quality of legal services are characterized by deficiencies. This paper recommends for both constitutional and legal reforms that will take on board the needs of the consumers of legal services.